Shipping Policy · 配送政策

Operated by 吉林省金满堂文化传媒有限公司 (Jilin Jinmantang Culture Media Co., Ltd.). We ship to over 50 countries. All orders are processed within 1–3 business days. Tracking numbers are provided within 24 hours of shipment.

Questions about your order? Email sales@hkras.com or WhatsApp +86 137 5631 1163 · Phone (China): +86 137 5631 1163.

🇺🇸 Zone 1 — United States (US Warehouse)

1. Processing time: 1–3 business days
2. Delivery: 3–7 business days (US local warehouse)
3. Shipping fee: FREE on all orders
4. Standard rate: $5.99 (if preferred)

🇨🇦 Zone 2 — Canada

1. Delivery: 7–15 business days
2. Shipping fee: FREE on orders over $50
3. Standard rate: $8.99

🇪🇺 Zone 3 — Europe (DE, FR, IT, ES, NL, GB)

1. Delivery: 7–15 business days
2. Shipping fee: FREE on orders over $60
3. Standard rate: $9.99

🌏 Zone 4 — Asia & Pacific (JP, KR, SG, AU, NZ, HK, TW)

1. Delivery: 5–12 business days
2. Shipping fee: FREE on orders over $50
3. Standard rate: $7.99

🌍 Zone 5 — Rest of World

1. Delivery: 10–20 business days
2. Shipping fee: $12.99 (flat rate)

📦 Order Tracking

Once your order ships, you will receive a confirmation email with a tracking link. You can also track your order from your account dashboard.

🛃 Customs & Duties

For international orders, customs duties and import taxes may apply. These are the responsibility of the recipient and are not included in the shipping fee. EU customers: VAT is collected under our EU VAT registration DE354039265.

🚨 Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days at sales@hkras.com with your order number and photos. We will arrange a replacement or refund.