RAS AI KHAIMAH

FAQ

Frequently Asked Questions

📦 Orders & Shipping

How long does shipping take?

US orders ship from our California warehouse and arrive in 5-10 business days. International orders typically take 7-15 business days depending on your location and customs processing.

Do you offer free shipping?

Yes! Free standard shipping on all US orders over $50. Orders under $50 ship for a flat $5.99.

Do you ship internationally?

Yes — we ship to 200+ countries via our partner CJ Dropshipping network. International shipping rates are calculated at checkout based on your location.

↩️ Returns & Refunds

What is your return policy?

30-day no-hassle returns on all unused items in original packaging. We pay return shipping for US orders. International buyers pay return shipping.

How do I initiate a return?

Email sales@hkras.com with your order number and reason. We respond within 24 hours with a prepaid return label (US orders).

🛍️ Products

Are your products dishwasher safe?

Most of our insulated tumblers and bottles are top-rack dishwasher safe. Hand-washing is recommended for printed designs to extend their lifespan.

What does UPF 50+ mean?

UPF (Ultraviolet Protection Factor) 50+ blocks 98% of UV rays. It is the fabric equivalent of SPF 50+ sunscreen but lasts the lifetime of the garment with no reapplication needed.

Where are your products made?

Our products are designed in Hong Kong and shipped from CJ Dropshipping warehouses worldwide. Each item is quality-tested before shipping.

💳 Payment & Security

What payment methods do you accept?

PayPal (recommended), Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. All transactions are encrypted via SSL.

Is my payment information secure?

Absolutely. We never store credit card details on our servers. All payments are processed through PCI-compliant providers (PayPal, Stripe).

📞 Contact

Can't find what you're looking for? Email sales@hkras.com — we reply within 24 hours Monday-Friday.